Privacy requests (access, deletion, revocation)

Would you like to know which data about you is stored, have data deleted or revoke a consent? Write an email to datenschutz@pflege-patienten.com and give the email address of your portal account so that we can assign your request.

There is no self-service access report in the portal: you receive access to your data under Art. 15 GDPR on request from the operator, within the statutory deadlines. The data export under “Settings” → “Data export” is only available to the administrators of an organisation and contains the organisation’s data – it does not replace a personal access report.

If the consent for a published case is revoked, report it directly on the case: “Close case” → “Revoke consent / report revocation”. The referral then stops immediately.

If an organisation posted the case, it is responsible for this case data; please address questions about it to that organisation first. If such matters reach us, we pass them on. You can also lodge a complaint with a data protection supervisory authority.

You can delete your own portal account yourself (“Delete account” in the user menu). Contracts and the privacy notice are under “Settings” → “Legal information”.