Transparency: data protection, security, features
How Pflege Patienten handles data, how the platform is protected, what it does and what it costs – freely available, no sign-in needed.
Features
Articles: 3
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What is Pflege Patienten?
How the platform passes a care need on to suitable care services and care providers in the region – and what it does not do.
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Features for referrers: seeking care
What hospitals, social services, practices, counselling services and private individuals can do in the portal – from posting a care need to the history of the case.
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Features for care providers: offering care
What care services and care providers can do in the portal – from the service profile and suitable cases to the takeover.
Pricing & registration
Articles: 2
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What does Pflege Patienten cost?
Posting a care need is free. Care services and care providers pay a location subscription per location and month – without commission per patient.
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How do I register?
The process for care services, care providers, hospitals, practices and counselling services and for private individuals – from the account to the approval.
Data protection
Articles: 5
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Data protection at a glance
Which details Pflege Patienten processes, for what purpose, on which legal basis, who is responsible and which rights you have – in plain words.
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Who sees which details?
What care providers see before and after the choice, what emails contain and when the operator may look at case contents.
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Responsible party and service providers
Who operates Pflege Patienten, when we act on behalf of an organisation, which service providers we use and how to reach us.
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Privacy requests (access, deletion, revocation)
Access request, deletion, revoking a consent and your own account.
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How do I delete my account?
Delete your own portal account – what ends and what remains.
Security
Articles: 3
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Security at a glance
How the connection, stored details, sign-in and backups are protected – and what applies to the data centre.
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Who may do what? Roles, separation and logs
Which roles there are in the team, how the data of the organisations is separated, when the operator may access it and what is logged.
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Sign-in with a second factor
Setup, sign-in, recovery codes, new device and reset.
Retention periods
Articles: 2
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How long do we keep what?
The retention periods that apply to each kind of data – from cases to accounts, billing, logs and backups.
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What happens when data is deleted?
What starts a deletion, how it works, when data is exceptionally kept longer and what happens to backups.
Frequently asked questions
Articles: 1
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Frequently asked questions: data and privacy
Who sees which details, what is in emails, how do you make a privacy request?