Features for referrers: seeking care

Referrers post a care need in the portal and keep track of it until the care has been agreed.

Posting a care need

• Create a case in a simple or a detailed view – with type of care, place, start, the services needed with times, care level, diagnoses and the care situation. You can save a draft at any time.
• Before publishing, see the case the way care providers see it, and confirm that the consent of the person concerned has been given.
• The portal does not ask for names, addresses, dates of birth or health insurance numbers; it checks free texts for such details.

Responses and choosing an offer

• The responses of care providers appear together on the case: interest with the services a care provider can take on, questions or refusals.
• Each request comes with a text conversation with the care provider.
• You choose an offer; individual service areas can also be placed with different care providers.

Overview and history

• The history of each case shows which care providers were informed and how they responded.
• The “Record of care search” summarises this for your documentation – as a PDF and as a machine-readable file.
• The cockpit shows teams that post cases which cases need attention right now.
• Reports show aggregated key figures of your organisation – no individual persons.
• If too few care providers respond, the case shows further providers nearby that do not take part in the portal; you record calls and requests on the case.

Team

• Each person works with an account of their own; the administrators of your organisation invite the team and assign the roles.

For private individuals

Private individuals look for care for themselves or a relative with a free account of their own. An assistant guides them step by step through the request; a display name is enough as a name. Only the care provider you choose receives your phone number and email address.

Read more

• What is Pflege Patienten?
• How do I register?
• Who sees which details?