Features for care providers: offering care

Care providers receive requests from their service area in the portal and decide themselves which ones they take on.

Service profile and capacity

• In the service profile each location sets its service area – as a radius, as postcode areas or nationwide – and chooses types of care and service areas. These details decide which cases reach the location.
• On the page “Capacity” the location reports whether it is currently admitting patients: “Available”, “Limited” or “None at present”. With “None at present” the emails about new cases pause for the chosen time.

Finding and taking on cases

• The list “Offer care” shows the cases from the service area, with filters for example by type of care or service.
• You express interest and name the services you can take on, the extent and the possible start. Other care providers do not see your offer.
• If the referrer chooses your offer, you confirm the acceptance under “My acceptances”. Only then has it been agreed.
• Each request comes with a text conversation with the referrer.

Team and overview

• Each person works with an account of their own and a role; the administrators invite the team.
• The network overview shows locations with a location subscription which hospitals and specialist services near them seek care through Pflege Patienten.
• Reports show aggregated key figures of your organisation.

Costs

Registration, notices about new cases, questions and refusals cost nothing. With the first expression of interest of a location, the paid location subscription starts after an explicit confirmation.

Read more

• What does Pflege Patienten cost?
• How do I register?
• Who sees which details?