Guide

Handling care requests.

In short: check each request promptly with three questions: does the location fit, do the services fit, do we actually have capacity at the start? Then express interest or decline. A quick, clear answer helps the requesting party more than a late yes.

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The workflow on Pflege Patienten

1. Notice by email

If a care need matches your location, you receive a care request email. It contains only the case number, type of care, service areas, postcode and town, start and a link.

2. Check in the portal

After signing in you see the details for the referral and the open services.

3. Express interest or decline

For the whole care or individual services. If it does not fit, you decline.

4. Agree

If the requesting party selects you, you agree on the takeover and confirm it.

Service area and notifications

In the location profile you set your service area: a radius of 1 to 150 kilometres (default 25), certain postcode areas or nationwide. You are only notified about care needs that match your profile.

If you temporarily have no capacity, you mute the emails for a while with “No capacity until …”.

Checklist for the check

Is the location within our actual service area?
Do we offer the type of care and all service areas needed – or some of them?
Do we have staff, a place on a round or a free bed at the desired start?
Do special requirements fit our team?
Is it clear who pays the costs?
Who decides and answers on our side?

Good practice

Decide who in the team reviews new requests and how quickly you want to answer. A care need only stays open for a limited time.

Only express interest if you can realistically take over the care. A refusal is a helpful answer too: the requesting party can then continue searching in a targeted way.

Partial care is possible: if you can only provide treatment care, for example, express interest for this area.

Costs

Registration, activation and notices of new care needs are free of charge. The location subscription starts with the first expression of interest by your location – after you have explicitly confirmed the price and terms.

What this guide does not cover

This guide describes the workflow on Pflege Patienten and general good practice. Your own admission and quality rules take precedence.

Pflege Patienten does not promise a particular number of requests or a takeover.

Status

Pflege Patienten editorial team · Published 11 Oct 2026.

Editorial status: 11 October 2026. The product details were checked against the current state of the platform. No independent professional or legal review of this article has taken place so far.

Receive requests from your region

How home care services and care providers work with Pflege Patienten is explained on the page “Offer care”.

Offer care: the workflow