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Offer care

Take on patients. You decide what fits.

Receive notice of care needs posted in the service area of your location. Review the services required and express interest if you can take on the entire care or part of it.

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€99 plus VAT per location per month. No referral commission per patient.

Personal careMedical careDomestic help

For home care services and care facilities

Home care services and residential or day care facilities handle requests differently. The two pages describe the process from your point of view.

Home care service

Service area, matching of services, taking on individual services and notifications.

Care requests for home care services

Care home, short-term, day or night care

Information on the care need before admission, admission criteria, responses and the process in your team.

Admission requests for care facilities

Information that helps you decide

For every matching care need you see the details for the referral: case number, type of care, postcode and town with the approximate distance from your location (‘approx. 8 km’), start and planned discharge, care level (Pflegegrad), age group, gender (if stated), diagnoses (as a diagnosis group or with their title), the care situation, the type of payer, the services required with times and notes, a short description, the referring organisation and its work contact. This lets you judge whether the care fits your offer and your region. You receive the telephone number and email address of private individuals if you are selected; you then learn the name and address directly from the referring organisation. The platform cannot promise an exact fit with your rounds.

Without a location subscription you see the care needs as a preview; the referring organisation is then not identifiable and is shown as ‘A referring organisation’. You can still ask questions and decline – this does not start a subscription.

Good to know: for its documentation, the requesting organisation sees which care providers were notified, with the date and the result of your response. Other care providers do not see your response.

How you see new requests

The search shows the care needs in your service area. The case view contains the details for the referral, and you express interest specifically in individual services. The screenshots show the German user interface.

Portal view ‘Offer care’ of a home care service (German user interface): tabs all, new, in progress, assigned and archive; expanded filter by type of care, service and planned discharge with the options ‘Only new cases’ and ‘Show hidden cases’; below, the cases in the service area with type of care, the town Musterstadt, start, case number and open services.
Finding requests in the service area – View with invented sample data, location made unrecognisable.
Portal view of a case for a home care service (German user interface): at the top the next step ‘Express interest’, the tabs care need, messages, notes and history, and on the right a short profile; in the care need the town Musterstadt, the marker that the type of care matches your offer, the note ‘approx. 1 km from your location’, start, age 30–39, care level, the services required per area (personal care under SGB XI, medical treatment care under SGB V) with times and frequency, medical details with a diagnosis coded in ICD-10-GM and ‘Posted by’ with the organisation; at the bottom the note that name, address and date of birth are not provided through the portal but directly by the referring organisation after selection.
A care need as seen by the care provider – View with invented sample data, location made unrecognisable.
Portal view ‘Express interest’ in a case (German user interface): for each service area (personal care under SGB XI, medical treatment care under SGB V) the option ‘We can provide this service’ with an optional possible start and an optional comment, the link ‘Use the start of the first service offered for all’, an optional message to the referring organisation (at most 500 characters, without names of patients) and the counter ‘0 of 2 services offered’.
Expressing interest in individual services – View with invented sample data, location made unrecognisable.

Types of care

Home care

Care and support in your own home.

Residential care

Care in a care facility.

Day/night care and short-term care

Day or night care, or care for a limited period.

In the location profile you state which types of care your location offers, which service categories are open, which admission requirements apply and which service area you cover: a radius of 1 to 150 kilometres (default 25), certain postcode areas or all of Germany. You are only notified of matching care needs. Your search filters only change your view; with ‘No capacity until …’ you mute the emails for a period.

Partial care

You can offer medical treatment care, but not personal care? Review the open service categories and express your interest specifically. A request for partial care does not oblige you to take on other areas.

Example

Which services are still open?

  • Medical treatment carealready covered
  • Personal careopen
  • Domestic assistanceinterest expressed – no commitment yet
Invented example. An expression of interest does not yet secure the care.

The process from your point of view

1. Receive a notification

A matching care need is in your service area – you receive an email with the key data and a link.

2. Review the case

You see the key data and the open services.

3. Express interest

For the entire care or for individual services.

4. Agree and confirm

If you are selected, you agree the acceptance and confirm it.

One location, one subscription

The location subscription costs €99.00 plus VAT per location per month.

This is the list price per location accepting cases – not per member of staff and not per patient placed. Several locations of one provider organisation are several location subscriptions. For several locations of an operator or association, get in touch – we will make you an offer.

Registration and approval are free of charge, as are the notifications of new care needs in your service area. The location subscription only starts when your location expresses interest in a patient for the first time – and only after you have expressly confirmed the price and the contract terms in that step. The subscription applies per location: other locations of your organisation are not affected.

This is how the subscription is planned: billing per contract month, cancellation at the end of the current contract month, invoice as a PDF in the portal, payment within 14 days, no direct debit. It cannot be taken out yet.

You can also pass on care needs yourself

If one service category is missing for care you provide, post the open care need free of charge – with the same access and without a second registration.

Read more: Seek care

What we do not promise

There is no guaranteed number of requests and no guaranteed acceptance. How many care needs you reach depends on what is posted in your region.

All care providers in the service area are treated equally: there is no paid preference and no better position for an extra charge. Price and offers have no influence on which care providers learn about a care need or in which order they appear.

Questions from home care services and care providers

The location subscription costs €99.00 plus VAT per location per month (list price). For several locations of an operator or association, get in touch – we will make you an offer. It only starts when your location expresses interest in a patient for the first time and you expressly confirm the price and the contract terms in that step – registration and approval are free of charge. It can be cancelled at the end of the current contract month and has no minimum term. We announce price changes by email at least six weeks in advance. You will see the price and the full contract terms in the portal before your first expression of interest.

No. The price applies per location – not per member of staff and not per patient placed.

Yes. You review the posted care need and express interest in the services that you can actually provide. This does not oblige you to take on other service categories.

No. There is no guaranteed number of requests, responses or acceptances. The benefit depends on which care needs are posted in your region.

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