For care facilities
Handle admission requests for your care facility in a structured way
Instead of individual phone calls: requests for care homes, short-term care and day and night care arrive bundled in the portal – with the details you need for an admission decision. Your team reviews, asks questions and responds, and the requesting organisation sees your answer directly on the care need.
€99 plus VAT per location per month. No referral commission per patient.
Which facilities it is for
Care home
Requests for permanent residential care, for example after a hospital stay or when care at home is no longer enough.
Short-term care
Requests for an admission for a limited period, with start and planned discharge from hospital.
Day and night care
Requests for part-time residential care during the day or at night, with details of the care situation at home.
Pflege Patienten is intended for the step between request and admission commitment. It is not occupancy planning, not care home administration and not care documentation – your existing systems remain unchanged. This page is aimed at facilities that want to receive requests; it is not a directory of facilities or free places.
What you learn about the care need before an admission
For every matching care need you see: type of care, postcode and town with the approximate distance from your facility, start and planned discharge, care level, age group, gender (if stated), diagnoses as a diagnosis group or with their title, the care situation such as living situation and mobility, the type of payer, a short description and the referring organisation with its work contact.
The details are pseudonymised – without name, address or date of birth. You exchange these directly with the referring organisation after selection. Without a location subscription you see care needs as a preview in which the referring organisation is not identifiable.
Admission requests from your region – based on your admission criteria
In the location profile you define which types of care your facility offers, which admission requirements apply – for example regarding age and type of insurance – and which service area you cover: a radius of 1 to 150 kilometres (default 25), certain postcode areas or all of Germany. You are only notified of care needs that meet these criteria.
If all places are occupied, use ‘No capacity until …’ to mute the emails for that period. The notification email itself only contains the case number, type of care, service categories, postcode and town, start and a link to the portal.
Respond instead of calling back
1. Review the request
New care needs appear in the portal under ‘New’; your team sees what is already in progress.
2. Ask questions
You clarify open points in a conversation with the referring organisation – as text directly on the care need.
3. Express interest or decline
Interest is not yet an admission commitment but the start of the coordination. The referring organisation sees your response on the care need.
4. Confirm the admission
If the referring organisation selects your facility together with the person concerned, you confirm the admission.
Deadlines known to everyone involved
If your facility is selected, the platform sends a reminder to confirm after 24 hours; after 48 hours the selection expires so that the referring organisation can continue searching.
A care need stays open until an acceptance is agreed. If none is agreed after 14 days, it is closed as ‘not placed’; the referring organisation receives an advance warning on day 11.
Coordinating admissions in your team
Nursing management, facility management and administration work with their own access and the roles read, case handling, administration or audit/IT. The case overview separates new, in-progress, assigned and archived cases; notes on a case stay within your team. You set up deputies so that requests are not left unanswered during holidays.
For its documentation, the requesting organisation sees which care providers were notified, with the date and the result of the response. Other care providers do not see your response.
Price per location
The location subscription costs €99.00 plus VAT per location per month.
A location is the operating site for which you define your service area – the price does not depend on the number of places, staff or people admitted. Several facilities of one provider organisation are several location subscriptions. For several locations of an operator or association, get in touch – we will make you an offer.
Registration, approval and notifications of new care needs are free of charge, as are questions and declines. The subscription only starts with the first expression of interest by your location after you have expressly confirmed the price and the terms. It can be cancelled at the end of the current contract month and has no minimum term. It cannot be taken out yet.
Questions from care facilities
Register your care facility
Registration is free of charge. We are happy to answer questions about taking part in your region.
You are a home care service? Go to the page for home care services