For home care services
Matching care requests for your home care service
Hospitals, medical practices, advisory services and private individuals post home care needs. If a care need lies in your service area and matches the services you offer, you receive a notification. You review the services required and decide yourself whether to express interest.
€99 plus VAT per location per month. No referral commission per patient.
Win new patients for your home care service: requests from your region
Pflege Patienten matches every posted care need against the location profile of your home care service: type of care, service area, open service categories, admission requirements, age and type of insurance. Your location is only notified if they match. There is no pre-selection by the platform and no matching by artificial intelligence.
For a new care need, the platform informs the registered home care services and care providers in the service area whose profile matches – including your service if you do not have a location subscription yet. All matching locations are treated equally; there is no paid preference.
The case details are pseudonymised – without the name, address or date of birth of the person concerned. You learn these only after selection, directly from the referring organisation.
What a request looks like
In the portal you see for every matching care need the town and approximate distance from your location, start, care level, age group, diagnosis group, payer and the services required – each with its status, i.e. whether a service is still open. This lets you judge whether the visits fit your rounds and the services you offer.
Care need in Sampletown · home care · start in 2 weeks
Approx. 6 km from your location · care level 3 · age group 80–89 years · diagnosis group: heart failure and heart disease · payer: statutory
- Medical treatment carealready covered
- Personal careopen
- Domestic assistanceinterest expressed – no commitment yet
You define your service area
Radius
1 to 150 kilometres around the postcode of your location, default 25 kilometres. The distance is measured from the centre of the postcode area.
Postcode areas
Alternatively a list of postcode areas (2 to 5 digits), for example if your rounds are not circular.
Nationwide
For services with a supra-regional offer: notifications of matching care needs from all of Germany.
In the case overview you can also filter by type of care, service and planned discharge and hide cases that do not fit. These filters only change your own view – not who is notified.
From notification to acceptance
1. Receive a notification
The email only states the case number, type of care, service categories, postcode and town, start and a link to the portal.
2. Review the care need
In the portal you see the details for the referral and the open services.
3. Respond
Express interest, ask a question or decline. No answer does not count as declining.
4. Confirm the acceptance
If the referring organisation selects your service, you confirm the acceptance. It is only agreed once both sides have confirmed.
The entire care or individual services
You provide personal care but no domestic help? Express interest only in the service categories you can actually provide – with a possible start and a short comment. Agreed and still open services stay visible separately, and you are not obliged to take on other areas.
Agree partial acceptance
- Personal careagreed – confirmed by both sides
- Domestic assistanceopen
Notifications that match your capacity
You only receive emails about care needs that match your location profile. Messages from the referring organisation are never included in the email; it only tells you that a new message is waiting in the portal.
If your service is fully booked, use ‘No capacity until …’ to mute the emails for that period. After that you receive notifications of new care needs again.
Managing locations and your team
Each location of your home care service has its own profile with types of care, open service categories, admission requirements and service area. This way, several locations of one provider organisation each receive the requests from their own region.
Each person works with their own access. The administration of your organisation invites colleagues and assigns their role: read, case handling, administration or audit/IT. You set up deputies yourself. Every case has notes for your team; the referring organisation does not see them.
Price per location
The location subscription costs €99.00 plus VAT per location per month.
The price applies per location – not per member of staff and not per patient placed. For several locations of an operator or association, get in touch – we will make you an offer.
Registration, approval and the notifications of new care needs are free of charge. Questions and declines are also possible without a location subscription and do not start a subscription. The location subscription only starts with the first expression of interest by your location – and only if you expressly confirm the price and the contract terms in that step. There is no trial period.
The subscription can be cancelled at the end of the current contract month and has no minimum term. It cannot be taken out yet.
Regional availability
Pflege Patienten is organised regionally. How many requests you receive depends on what is posted in your region – we do not promise a certain number of requests or acceptances. The page ‘Regional participation’ shows where Pflege Patienten is available.
Read more: Regional participation
Questions from home care services
Register your home care service
Registration is free of charge. Afterwards you set up your location profile and your service area.
You run a care home, short-term care or day and night care? Go to the page for care facilities