Help
Answers on getting started and using the platform.
How can we help?
I am looking for care for myself or a relative
I would like to post a care need
I would like to accept care
I already have an account
I have a question about my data
Sign in
You sign in to the portal at portal.pflege-patienten.com. If you already have a Pflege Patienten account, you will receive a separate link to set your password if required, so that you can sign in securely. Switching to the new portal does not automatically create a paid location subscription. New to Pflege Patienten? Then register in the portal.
The website, the sign-in and the portal with its help centre are also available in English. The English texts are translations; the German version is binding.
Read more: How registration works
Basic principle
Pflege Patienten is a platform for arranging care. A care need is posted once. Registered care providers in the service area are informed and can express interest in the entire care or in individual services.
No. It is about the care of patients by care providers and services – not about job offers, recruitment or temporary staffing.
No. The care request does not require you to select individual providers. All registered home care services and care providers are informed whose service area covers the place of the care need and whose location profile matches it – for example in type of care, open service category and admission requirements – including locations without a location subscription. They decide for themselves whether they can offer care.
Yes, partial care is part of the model. Services that are already covered and services that are still open are shown separately. A care provider can, for example, express interest only in medical treatment care without taking on other service categories.
No. The platform makes requests and responses possible. Whether a care provider can take on the care depends on its capacity and on the specific agreement.
No. Interest is the start of the agreement process. A binding acceptance is distinct from it and is confirmed by both sides.
No. Pflege Patienten informs the registered, eligible care providers in the service area. They decide for themselves whether to express interest. Whoever posted the care need selects, together with the person concerned, the care provider with which the care is agreed. An acceptance is confirmed by both sides. You conclude the contract for the care service with the care provider.
Seek care
Yes. Private individuals can post a care need free of charge for themselves or – as an authorised representative – for a relative. To do so, they register in the portal as a private individual and give their consent directly there. Home care services and care providers in your region are informed and get in touch if they are interested.
Care needs can be posted by hospitals and their social services, medical practices, advisory services and care support centres, care providers passing on a care need, and private individuals and their authorised representatives. Registration takes place in the portal – as an organisation or as a private individual; the page ‘Registration’ describes the steps.
There is no platform fee for posting a care need. This says nothing about how the care services themselves are funded – that depends on your long-term care insurance fund (Pflegekasse) or statutory health insurance fund, or on your agreement with the care provider.
Yes. A care provider can, for example, post care that is already partly organised if further services are missing. Posting free of charge is separate from the paid location subscription for accepting cases.
In that case there is no response and no acceptance yet. You can see the status of the responses to your care need at any time. If no acceptance has been agreed for any service after 14 days, the care need is closed as ‘not placed’; you receive an advance warning on day 11. The platform does not replace the further organisation of care.
No. The contact form is only intended for general questions, requests for a presentation and data protection requests. Please do not send any diagnoses, prescriptions or other patient details there. Care needs are posted exclusively in the protected portal.
Offer care
The location subscription costs €99.00 plus VAT per location per month (list price). For several locations of an operator or association, get in touch – we will make you an offer. It only starts when your location expresses interest in a patient for the first time and you expressly confirm the price and the contract terms in that step – registration and approval are free of charge. It can be cancelled at the end of the current contract month and has no minimum term. We announce price changes by email at least six weeks in advance. You will see the price and the full contract terms in the portal before your first expression of interest.
No. The price applies per location – not per member of staff and not per patient placed.
Yes. You review the posted care need and express interest in the services that you can actually provide. This does not oblige you to take on other service categories.
No. There is no guaranteed number of requests, responses or acceptances. The benefit depends on which care needs are posted in your region.
The subscription and the contract apply per location: every location that accepts care takes out its own location subscription. Billing is per location or collectively through the umbrella organisation in a collective invoice with one item per location. You can see which billing route applies on the contract page in the portal. For several locations of an operator or association, get in touch – we will make you an offer.
A location is the operating site from which your organisation provides care and for which it defines its service area. Several members of staff at one location do not need an additional location subscription. Three locations that accept care need three location subscriptions; the list price applies per location. For several locations of an operator or association, get in touch – we will make you an offer. Posting your own care needs free of charge is not affected by this.
For several locations of an operator or association, get in touch – we will make you an offer. Such an offer does not give a better position or preferential notification.
The location subscription has no minimum term and can be cancelled at the end of the current contract month; the first contract month starts with the subscription. It only starts with your location’s first expression of interest in the portal, which you expressly confirm. Registering or sending an enquiry through the contact form does not start a subscription. You will see how to cancel and the full contract terms in the portal before you sign up.
Account, region and data
Register directly in the portal – as an organisation or through the separate entry for private individuals. The page ‘Registration’ describes the steps. Registration and activation are free of charge; before requests are exchanged, the operator checks your details. For questions or a presentation for your team, use the contact form.
Pflege Patienten is available in the district of Steinfurt (Rheine) from 12 Oct 2026. For other regions, you can get in touch using the contact form. Available does not mean that every service is offered at all times.
No. Everyone works with their own personal access; with it, a location can both post care needs and accept requests.
That depends on the role, the permissions and the status of the agreement. Matching care providers first see the details for the referral – including type of care, place and approximate distance, services with times, care level (Pflegegrad), age group, diagnoses, short description and the referring organisation with its work contact – but no names and no address. Only the home care service or care provider that is selected receives the telephone number and email address of private individuals. We cannot promise that nobody could ever identify the person concerned; details are given on the page Data protection and security.
The new portal at portal.pflege-patienten.com replaces the previous portal. If you have an existing account, you will receive a separate link to set your password if required, so that you can sign in securely. The changeover does not automatically create a paid location subscription.
Write to info@pflege-patienten.com or choose the enquiry ‘Data protection request’ in the contact form. Please do not send any health details. You can request access to your data informally from the operator; we answer within the statutory time limits. Organisations can additionally download their organisation data in the portal under ‘Settings’ → ‘Data export’.
No. Pflege Patienten is intended for the referral step and runs in the browser. It does not replace a hospital information system, and no interface is required. Further integrations are not currently available.